Customer Privacy

American Federal values your business and the trust you put in us. An important element of that trust is protecting the privacy and confidentiality of your personal information. The following is intended to help you understand how we protect your personal information, including the information we collect about you and how it is used. The most important thing for you to understand is this:

American Federal does not sell our customer’s information.

 

FACTS: What does American Federal do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Applications or other forms you provide to us, which may include information such as your name, address, social security number, income and assets;
  • Transactions with us, our affiliates or others, which may include your account balance, payment history, parties to transactions and credit card usage;
  • Consumer reporting agencies, including information about your credit history.

When you are no longer our customer, we continue to share your information as described in this notice. All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons American Federal chooses to share, and whether you can limit this sharing.

Reasons we can share your personal information:

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.
Does American Federal Bank share? Yes
Can you limit this sharing? No

For our marketing purposes – to offer products and services to you.
Does American Federal Bank share? Yes
Can you limit this sharing? No

For joint marketing with other financial companies.
Does American Federal Bank share? Yes
Can you limit this sharing? No

For our affiliates’ everyday business purposes – information about your transactions and experiences.
Does American Federal Bank share? No
Can you limit this sharing? No

For our affiliates’ everyday business purposes – information about your creditworthiness
Does American Federal Bank share? No
Can you limit this sharing? No

For nonaffiliates to market to you.
Does American Federal Bank share? No
Can you limit this sharing? No

What we do

How does American Federal protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does American Federal collect my personal information? We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Give us your income information or employment history
  • Show us your driver’s license

Definitions

Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies. American Federal has no affiliates.

Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies. American Federal does not share with nonaffiliates so they can market to you.

Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include investment and insurance companies.

 

Questions? Contact us or call 1.800.770.6605