American Federal Cash Card Check Card customers now receive text messages on their mobile devices when fraudulent activity is suspected on their account. The Cash Card Check Card is often called a debit card.
Here’s how it works:
- If a suspicious transaction occurs on your debit card’s account, you will receive a text message from the number 37-268.
- The text will say “American Federal Bank Fraud Alert: Did you attempt a transaction on debit card ending in 1234 at Bill’s Restaurant in NY for $123.45? Reply YES or NO.” (Card number, merchant, state and amount are made up for this example and will be specific to the suspicious transaction on your card in an actual alert.)
- If you reply YES, you will receive a message thanking you for responding and no action will be taken.
- If you reply NO, you will receive the response “American Federal Bank: You’ve indicated an unauthorized transaction. A temporary hold may have been placed on your card. Please call immediately 800-770-6605.”
If there is no response to a fraud text message, you will receive a phone call about the suspicious transaction. This call will always come from the Fraud Detection Center phone number 877-253-8964. We recommend that you put this number as a contact in your phone as American Federal – Fraud Detection so that you recognize it should you receive a call.
If we do not have your mobile number on file, you will receive a phone call. Please contact your local American Federal Sales Office, if you would like to provide us with your mobile number or if you have any questions about this new mobile alert feature.