To our Clients,
Beginning Friday, March 20, American Federal Bank temporarily closed its lobbies.
With the health and safety of our employees and our clients in mind, and to help with the nation-wide effort to reduce spread of the Coronavirus (often called COVID-19), we are serving customers only at our Drive-Up locations where they are available. Our Drive-Ups will continue to be open during their regular drive-up operating hours.
We want to make sure we are doing everything we can to keep our Sales Offices open and supporting you. Our Managers will continue to monitor the situation in their communities. We will re-open our lobbies as soon as possible and it is safe to do so, following recommendations from health authorities and state and federal government.
Bank Anywhere, Anytime, Any Device
Customers can access their accounts and conduct transactions electronically anytime, anywhere with any device through Online and Mobile Banking, Online Bill Pay, Mobile Check Deposit, and Telephone Banker.
Electronic payments and purchases can be made using debit or credit cards.
Night Depositories and ATMs are available at many of our Drive-Up locations. Customers can get cash surcharge-free from their American Federal deposit accounts at any MoneyPass® ATM.
Call-Ahead Appointments
Our American Federal Bankers are available by phone and email to answer your questions and help in any way they can. Call-ahead appointments with an American Federal Banker at the Sales Office or at a business or farm are available. However, phone and email meetings are preferred whenever possible to comply with social distancing recommendations from the CDC. Contact your local American Federal Banker to ask about an appointment.
Business Needs
Our Business clients, who have cash needs, can contact their local American Federal Banker to place an order, schedule a pick-up time and make a deposit.
We have procedures in place to be certain your credit needs are not interrupted.
Safety First
We are taking steps to keep our employees, and you, safe. Expect to see employees wearing personal protection items, using disinfecting wipes and practicing social distancing.
Be Aware of Potential Scams
Scammers and cybercriminals are taking advantage of uncertainty surrounding the Coronavirus. They may offer fake products, medical advice, create fake charities or compel you to click a fraudulent link to gain access to your device and your personal information. Read cybersecurity tips from the Federal Trade Commission posted on the American Federal Bank website to help keep the scammers at bay.
While we are temporarily changing how we are delivering some of our services, we continue to work hard to help you find the best solutions to reach your goals. American Federal Bankers are available to help you with financial challenges that may come along.
Everyone at American Federal Bank remains deeply committed to serving you the very best we can during these unprecedented times and adapt to our country’s fast-changing needs. We are just a phone call or email message away.
Keep well and safe.
Gratefully,
American Federal Bank
